EXCEEDING EXPECTATIONS |
With three convenient locations, all hosting Parts, Service, and Sales departments, over the past 28 years Stan McNabb has always insisted on putting the customer first. Fulfilling our goal of "Exceeding expectations, one customer at a time," is something that every employee strives for. It makes Mr. McNabb proud whenever a customer sends in a letter praising his dealerships and staff for a particularly good Service visit or vehicle purchase experience. We would like to share with you some of the letters that we have recently received and invite you to send us an account of your own experience at the following e-mail: info@stanmcnabb.com. Or, feel free to fill out our Contact Us form by clicking Here. We promise to protect your privacy and will paraphrase those portions of your letter that reflect your experience at our store.
While we can't always guarantee that your letter will make it onto the website, we can guarantee that Stan will hear about it and that the employee who exceeded your expectations will be singled out for recognition.
Dear Mr. McNabb, I’m writing to inform you of an excellent job done by your dealership. Dave Stockton set us up with a salesperson who was just what the doctor ordered. He went out of his way for us and worked diligently toward our sale. Needless to say, we purchased a 2008 truck. Rest assured, your dealership will retain our business, and we will definitely return when in the market for another vehicle. We’re also telling all of our friends and acquaintances about our truck buying experience. Thank you for a job well done. |
| - Harry L. |
Dear Mr. McNabb: My husband and I had car trouble on our way to a political even in Chattanooga. Your service consultant, Rodney Hunley and the service technician were so courteous and attentive to our need. We certainly wanted to thank each one that was involved with the repair of my vehicle. So often we have bad experiences with car repairs and your employees were all so pleasant that it made this nerve racking experience bearable. Please let Mr. Hunley and the service tech know that my husband and I made it to Chattanooga and back home without any further power failure and were so pleased with them that we had to let you know how great they are. You should feel blessed to have such attentive employees. You should also know that it was a pleasure to make your acquaintance. Thank you for being such a kind person. Once again, thank you to you and your employees. |
| - Glenda M. |
| I wanted to let you know about Anthony, your great sales rep. He is the only car salesrep that I've dealt with that provided great customer service before, during and after the sale. When we were wanting to purchase a van, he took the time to answer all of our questions. When we noticed that the DVD player didn't work, he drove to several car audio places in town until he found someone to connect the DVD player correctly, so we would have a working DVD player on the day of the sale. He also answered some questions that we had after the sale, and he took the time to get our questions answered by the experts in your service center. Anthony is a great Salesrep, and if he's still working for Stan McNabb when we're ready to buy another vehicle, we will definitely work with him again. Thanks. |
| - Troy H. |
Dear General Manager: I would like to thank your service department for the courtesies as well as the expertise rendered when I passed through Tullahoma. My 2007 Tahoe had some mechanical problems and I brought the vehicle to your dealership. Rodney Hunley was outstanding in the way that he handled the matter by accommodating me since I am an attorney, and had to be in court in Huntsville, Alabama that morning. We all know that complaints are filed, but I just wanted to write a note to compliment the individuals working at your dealership. |
| - Harvey M. |
Your salespeople went out of their way to make the vehicle purchase a positive and pleasant experience for me. I cannot say enough about the effort they displayed. That extra effort went a long way in bringing me back to your door. The service I received before, during, and after the sale was super. You have gained a customer from here on out. |
| - Art S. |
| My car runs like a new one since you worked on it. I appreciate it. Thanks for the great service each time I need something done to my car. |
| - Marie J. |
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